Services Management Essay Example | Topics and Well Written Essays - 2750 words

Services Management - Essay ExampleFor Virgin Trains and any other telephone line for that matter, to realize rectifyd service delivery and performance emanating from effective service process and people management, it is imperative that the business processes are aligned with the wants, needs, preferences, and tastes of its clients and employees. Such an co-occurrence is quite an effective approach in promoting business effectiveness, efficiency, flexibility, technology use, and innovativeness. In addition, there should be a continuous attempt by the company to improve its processes. In other words, the firm should adopt a process optimization process. This approach replaces the functionally focused and traditionally hierarchical management approaches that most businesses dress with more effectiveness and capabilities to generate revenues and reduce costs. Importantly, Virgin Trains ought to regard its service processes, service people, and resources as strategic assets, which m ust be well managed, understood, and constantly meliorate to help the business add value to its products and services. Finally, Virgin Trains may adopt sound process governance in which it would allocate its processes and work towards realizing its objectives in both its operational and progress-related sections.