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Part b: work with colleagues and customers. 1. Policy for struggle turn out: Each must recognise the potential fighting amongst either two or more stakeholders. This potential interlocking could be recognised by active listening (sarcasm, make up c altogethering) and observing body language (clenched teeth, stressed appearance). The conflict toilet be resolved using the follow up oning techniques: * Eliminating adversarial contests and do non attribute blame to others; * bind the correct procedures, that is listen, acknowledge, respond, comprehend and follow up; * Promote the concepts of a win-win situation whereby in all parties are happy with the action undertaken to resolve the complaint. Solutions should meet the necessarily of all parties, particularly the customers; and * Empathise with the other party. Empathy is the ability to catch what some other person is feeling by display sensitivity and set oneself in the other persons sho es. When empathising with others, appropriate responses should be adopted and ones broad attention should be on the speaker. This involves actively listening, not reservation judgements and using abrupt body language. The process for resolving a conflict is to: 1. Listen 2. Acknowledge 3. put the problem 4. nurture and agree on an acceptable solution 5.

Take 6. record book 7. Follow up 2. Appropriate medium of communion: An appropriate medium of communication to ensure all workers know and pick up the new conflict resolution policy, would be netmail, memo, newsletter and up dates on the website. The newsletter and upd! ates on the website would allow both colleagues and customer to access. The email and memo intimidate the employees up to date on a more individualized level. Role play script: server: Good morning Sir, Welcome to our Restaurant. Let me take you to your seat. customer: Thank you very(prenominal) much. Waiter: Heres the menu, Sir. Please call me when youre ready to parliamentary law. Customer: Waiter? Waiter: Yes,...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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